Billing, Delivery and Returns Policies
Billing
Website payments are processed securely through PayPal or Stripe. At checkout, you can pay directly by credit or debit card via Stripe, or through PayPal. You do not need a PayPal account to pay by card. We receive instant notification once your payment is made, so we can begin preparing your order.To pay by invoice and bank transfer instead, including NDIS plan-managed and self-managed orders, email us with your list of items, name, delivery address and phone number. We reply with the invoice and dispatch once payment arrives.
Delivery
Delivery is free Australia-wide on almost everything. Heavy items sent to Tasmania, Western Australia and the Northern Territory carry a surcharge, which is shown in the drop-down on the product page.Most orders are picked up by a courier on the business day after payment. Typical delivery times after pickup:
- Queensland, New South Wales, Victoria, South Australia and the ACT: 1 to 7 days.
- Western Australia, Northern Territory and Tasmania: 5 to 14 days.
- Remote areas can take longer than these estimates.
Returns, Replacements and Refunds
Change of mind
You can return an item for a refund within 30 days of receiving it, as long as it is unused, undamaged and in its original packaging. You pay for the return delivery. Once the item arrives back with us, we refund the price of the item within 3 days.If you would rather swap for another item, the same conditions apply. We send the item of your choice, and refund or invoice the difference in price.
Faulty or incorrect items
- If you receive an incorrect item, we organise the return and send the correct one at our cost.
- If you receive a faulty item, we send a replacement part where possible, otherwise a replacement item, at our cost.
